Description
Our 38 Ethanol Firebox insert, like the rest of the Bio Flame Ethanol Fireplaces, is a ventless, clean-burning modern alternative for any home, office, or commercial environment. The 38 Ethanol Firebox comes with a patented heat isolation chamber to ensure the safety of your home and requires no permanent or expensive connections – no chimneys, gas lines, venting, electricity, or flues required. All Ethanol Fireplaces are made entirely out of 304-grade stainless steel and are offered with an industry-leading 5-year warranty.
Specifications
- 17,000BTU – 5.0Kw/h (heats on average 69m2 or 742ft2)
- 304 Stainless Steel Firebox Construction
- Double Walled Design
- Fully Insulated
- Brushed Stainless Steel Internal Frame
- 8mm Tempered Glass
- 16” Burner
- 5 Year Warranty
- H 22.5” (572mm) W 38.6” (980mm) D 12.75” (340mm)
- UL Listed in accordance with ANSI/UL1370
- Third-Party Tested
- State-of-the-art safety technology that meets our high safety standards.
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Warranty
The Bio Flame offers a 5-year warranty from the date of purchase on all operation-related functions of the fireplaces. The warranty does not cover any product damage that occurred during shipping or was caused by improper product handling or installation.
The warranty does not cover chips, scratches, and glass breaks. For items damaged upon arrival, please refer to our Return Policy section for defective or damaged merchandise.
Items that are deemed (un-fixable) will be replaced with the same or similar model.
Warranty will be applied on presentation of a dated receipt and is strictly limited to factory service repair of the piece or pieces that are found to be defective.
Installation costs will not be reimbursed as damages for any reason whatsoever.
The manufacturer will not be held responsible for any incidental or consequential defects, on goods or individuals.
The warranty will not be applied if devices have been subjected to abnormal use or if used under other conditions than the intended ones.
The warranty will not apply in case of deterioration or accident due to negligence, or damages caused by failing to maintain and service the device or resulting from an alteration of material.
Shipping
Your order will typically arrive within 3 to 8 business days, shipping times may vary. If you want to delay delivery for a later date, please contact us.
For more information about our shipping policy, click here.
Refunds and Returns
We offer a 30-Day Money Back Guarantee on all new, unused products with no signs of damage.
Defective, damaged merchandise, and missing parts must be reported within 20 days of delivery to qualify for a refund.
Learn more about our refund and return policy here.
Price Match Guarantee
If you somehow manage to find another store offering a lower price, contact us and we will beat the price!
You can learn more about our Price Match Guarantee here.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
