FAQs
When will I receive my order?
Depending on the brand, orders may ship out on the same business day or take up to 1-2 days to ship. While rare delays can occur, the average delivery time ranges between 3 to 8 days. If any product takes longer, it will be explicitly noted on the product page. We assure you the fastest processing and shipping times, along with the most responsive customer service.
Which payment methods do you accept?
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club)
- Apple Pay
- Google Pay
- Meta Pay
Do you charge sales tax?
We are located in Wyoming and charge sales tax only if an order is shipped to Wyoming. This can potentially save you lots of money compared to ordering somewhere else.
Do you ship to Alaska, Hawaii or Puerto Rico?
Unfortunately, we currently only offer shipping to the contiguous United States. This does not include Alaska, Hawaii, Puerto Rico or other Overseas Territories.
Do you offer a warranty?
Yes, we are an authorized dealer for every brand represented on our website. This means that we offer full manufacturer warranty on every single item, providing you with peace of mind and assurance in your purchase.
What is your return policy?
We offer a 30-Day Money Back Guarantee on all items. For more information about returns, please read our Refund and Return Policy.
What is your cancellation policy?
You can cancel an order for a full refund before it ships. Notify us immediately at support@highendessentials.com for cancellations. Once shipped, the order falls under our 30-Day Return Policy.
What if my product is damaged?
Please inspect the packaging of your item(s) once they arrive. If you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.
If your item(s) do(es) arrive damaged, please send photos to support@highendessentials.com and we will work with the manufacturer to get you a replacement or refund.
How do I know when my order will ship?
Upon placing an order, we will immediately start processing your order. An order confirmation message will be sent to the email address you provide us for each order you submit. We recommend that you print and save the email confirmation for your records. Please be sure to enter your email address correctly to ensure that you receive your order confirmation.
If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.
Can I change my order?
Yes, you can change your order free of charge by emailing us at support@highendessentials.com and requesting a change. Any price difference will either be credited to your card or invoiced accordingly. Please note that orders can only be changed before shipping.
